Telecom service provider Bharti Airtel today said it had signed a $150 million six-year agreement with global IT major IBM for implementation of IT systems to launch differentiated services in broadband, media, IPTV and DTH segments.
Under the agreement, IBM would bring in its global expertise in areas including the telemedia business, distribution, enterprise segments and business resilience. Bharti would strengthen its distribution and prepaid segment and provide a unified experience to its customers.
To improve customer satisfaction and provide seamless services, IBM would work with Bharti Airtel in areas including LCR (Least Cost Routing), GIS, Auto Discovery, Auto Provisioning and Auto Activation. These applications will help to bring in enhanced efficiencies and cost savings, besides improving service delivery.
The disaster recovery set up and IT architecture would also be be enhanced to provide multi-node redundant systems.
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